Naps Gear seems to be slipping a bit

[balancenomad]

So I order 10 kits of GH DOMESTIC paid right away and it went shipped status on Naps on Oct 3. Keep in mind this was a domestic purchase so I paid more for it on purpose, I don’t like fooling with customs at all.

Sent a ticket in on the 11th, when usps tracking still had it as pre-shipment and not dropped off yet. They finally responded to me today and their reply was totally incorrect.

They said the product left the international location on October the third, and told me to contact them if delivery goes beyond 5 weeks. This was a domestic purchase at the domestic price, more $$ a kit to be safer and avoid all this customs mess.

Either they completely overcharged me the domestic price for an international purchase and owe me a couple hundred dollars for the price difference between domestic and international or the attached response is complete BS.

I’ve noticed several others posting issues lately also noting slow responses. I’m def not used to this from Naps. Let’s hope this isn’t a trend.

I’ve ordered from them many times and had a minor issue here or there, but this one, they need to do better. Not happy with them at the moment. I’ll let yall know if they make this right or provide better more accurate info

@jasonhill800 @napsgear

 

[balancenomad]

Grey tops haven’t been available internationally in quite some time, it’s only available Domestic. I’m thinking/hoping this was just a generic and canned Bs response and they’ll respond accurately to my reply. Fingers crossed

 

[GHgut4life]

So I order 10 kits of GH DOMESTIC paid right away and it went shipped status on Naps on Oct 3. Keep in mind this was a domestic purchase so I paid more for it on purpose, I don’t like fooling with customs at all.

Sent a ticket in on the 11th, when usps tracking still had it as pre-shipment and not dropped off yet. They finally responded to me today and their reply was totally incorrect.

They said the product left the international location on October the third, and told me to contact them if delivery goes beyond 5 weeks. This was a domestic purchase at the domestic price, more $$ a kit to be safer and avoid all this customs mess.

Either they completely overcharged me the domestic price for an international purchase and owe me a couple hundred dollars for the price difference between domestic and international or the attached response is complete BS.

I’ve noticed several others posting issues lately also noting slow responses. I’m def not used to this from Naps. Let’s hope this isn’t a trend.

I’ve ordered from them many times and had a minor issue here or there, but this one, they need to do better. Not happy with them at the moment. I’ll let yall know if they make this right or provide better more accurate info

@jasonhill800 @napsgear

Grey tops haven’t been available internationally in quite some time, it’s only available Domestic. I’m thinking/hoping this was just a generic and canned Bs response and they’ll respond accurately to my reply. Fingers crossed

i hope you get this resolved brother
im going to @ in @jasonhill800 here
but overall napsgear is super legit

 

[Mobster]

You'll know, of course, that NapsGear doesn't ship. It'll be the brand responsible.

 

[balancenomad]

You'll know, of course, that NapsGear doesn't ship. It'll be the brand responsible.

I do with normal gear, but with GH isn’t it then? There is no vendor listed

 

[Mobster]

I do with normal gear, but with GH isn’t it then? There is no vendor listed

At a guess no. There is no NapsGear brand as such. But contact them and confirm

 

[balancenomad]

So overnight, they moved the domestic grey tops to coming soon. I’ve asked them to send me the equivalent iu’s in blue or black tops instead. Waiting to see what they say

 

[jasonhill800]

Hi brother @balancenomad, I'm connected with you over the pm and responding you there.

I'm discussing this case with the team.

Also brother, if you have ordered domestic and paid for domestic then do you have any screenshot from order dashboard that indicating the domestic price and domestic shipping.

Kindly reply me in pm.

 

[balancenomad]

Screen shots sent, thank you for trying to help brother

 

[SteveSmi]

Hi brother @balancenomad, I'm connected with you over the pm and responding you there.

I'm discussing this case with the team.

Also brother, if you have ordered domestic and paid for domestic then do you have any screenshot from order dashboard that indicating the domestic price and domestic shipping.

Kindly reply me in pm.

this is a great example of napsgear service. @jasonhill800 is always on top of things.

i've used napsgear 20 years and they will take care of the customer

 

[balancenomad]

They have always been good to me too. And tbh I’m new to the board so this is the first time I’ve actually had anyone to help. That’s a nice touch and very appreciated

 

[Ulter]

When you're dealing with literally 10s of 1000's orders a month, sometimes things happen. In the end they have 100% customer service.

 

[balancenomad]

When you're dealing with literally 10s of 1000's orders a month, sometimes things happen. In the end they have 100% customer service.

I do get that, and I guess yall see more of it on the boards. Me being new, I’ve never reallly seen any real issues out of naps. That’s a good thing I guess lol