NapsGear Napsgear shipping lag

[truluv818]

• 3 minutes ago

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• #13

I'm having a situation with napsgear with my orders actually making it to the post. My order says it shipped 10 days ago. However, when I check tracking it just says that the label has been created and USPS is awaiting the item. I have 2 parcels coming from 2 different locations and both say the same thing and haven't updated what so ever in the last week and a half. I've attempted to create a help ticket with no help at all. They lag several days to give a response that doesn't address this at all. Has anyone else had a similar issues where you're being told it has shipped but tracking shows it was never actually dropped and only a shipping label was created?? One of the packages is coming from Texas which priority should take longer than 2 days. I'm not understanding what the hold up is and why labels were created but shipment not actually sent .

 

[GHgut4life]

• 3 minutes ago
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• #13

I'm having a situation with napsgear with my orders actually making it to the post. My order says it shipped 10 days ago. However, when I check tracking it just says that the label has been created and USPS is awaiting the item. I have 2 parcels coming from 2 different locations and both say the same thing and haven't updated what so ever in the last week and a half. I've attempted to create a help ticket with no help at all. They lag several days to give a response that doesn't address this at all. Has anyone else had a similar issues where you're being told it has shipped but tracking shows it was never actually dropped and only a shipping label was created?? One of the packages is coming from Texas which priority should take longer than 2 days. I'm not understanding what the hold up is and why labels were created but shipment not actually sent .

not sure about this brother
@truluv818 did you talk to the naps rep @jasonhill800 ?

 

[truluv818]

I tried to send him a message but haven't heard back yet... @jasonhill800