Anabolex Forums

The specific issue concerns the 2 × Stealth-Labs Viagra 100 mg, 50 tablets, valued at €66.00.

We acknowledge that there was a problem with this particular product, and we have been working to provide a resolution.

There is also some relevant context regarding the order payment. At the time, our standard promotional coupon had been reduced from 10% to 5% because our general pricing had already been lowered.

However, because you had previously participated in publishing package photos, we made a special exception and granted you the 10% discount. You also paid in BTC and therefore received the additional BTC discount.

The amount ultimately received from you was €382.02 rather than €514.92. This included the applicable discounts, and the order was also approved even though the payment received was approximately €30 short of the amount required.

In other words, the order was processed with a total commercial allowance of €132.90 compared with the original order value.

Regarding the problematic Viagra, we offered 3 × Driada Viagros, 20 tablets each, valued at €75, rather than simply limiting the offer to the €66 originally attributed to the disputed product.

You then requested specific alternatives:

• Thaiger Genetic Cenforce - this supplier/product has a minimum-order requirement that cannot be met for this individual replacement.

• Powerbolic/PharmaIndia Centurion - this option cannot be shipped to your location in Italy.

Those are logistical and supplier restrictions; they are not an attempt to avoid resolving your complaint.

We understand your point that you do not want to receive a smaller quantity than the 100 tablets originally ordered. For that reason, we also identified another available option:

• EuroPharmacies Viagra 100 mg - 50 tablets - €64

The currently available resolution options are therefore the replacement products that can legally/logistically be supplied to your location, or a €66 coupon/credit for the disputed item.

We cannot provide a product that the supplier requires us to purchase in a larger minimum quantity, nor can we offer a product that cannot be shipped to Italy. We can only offer the alternatives that are actually available for your location.

We understand that you may disagree with those options. You are entitled to express your dissatisfaction, but calling UPsteroid a “fraud” does not accurately describe the facts of this case.

A genuine product issue was raised, it was acknowledged, and alternatives were offered. The order was also processed despite substantial discounts and a payment shortfall that we nevertheless accepted.

We remain willing to resolve the matter professionally. If you wish to proceed with one of the available options, please contact support and reference UP3947683729.

We have no interest in turning a customer-service issue into a public argument.

We simply want everyone reading this discussion to have the complete context before reaching their own conclusions.

Kind regards,
@Jayne Scott

Hi @paridescort

Again, I cannot stress enough how these things work. Whenever you place an order, we facilitate the sourcing of that order from the lab. We do not produce the products and have to work within the parameters under our control in ensuring that your order is fulfilled. At no point did we fail to correspond with you on the matter, which would make our dealings unprofessional.