- What is your Company Name?
Answer: Uther - Are there any other companies associated with your company?
Answer: No.
Please list them all.
Answer(s): N/A - What is your Business License in the country from which you operate?
Answer: China - Is your company a retailer (i.e. you purchase lyophilized vials from another company or factory and resell them) or is your company a finisher (you lyophilize product yourselves)?
Select one:
I’m a Finisher
- Does your company own the factory where the research products you sell are produced?
Answer: Yes or No. See You tube Video below
Please Explain.
Answer: - Do you provide a 2nd-party independent test report for all your research peptide products before you sell them?
Answer: Yes or No. Yes
Please explain.
Answer: Yes There are 40 to 60 batches of test reports each month; typically, the products are sent first, followed by a wait for Janoshik to complete the test reports. - Do you test at multiple labs?
Answer: Yes or No. No
Please explain who you use/where you have your products tested.
Answer: Janoshik - How do customers obtain a copy of your second-party testing for the mass and purity of lyophilized vials?
Answer: We have a website for checking tests or a standalone PDF.
Answer: Yes
- Are the second-party tests independently verifiable?
Answer: Yes - Do you test multiple vials per batch/run before selling any?
Answer: Yes or No.
How many do you test for what size batch/run?
Answer: yes。every batch - Do you have a way of differentiating between normal, routine batches and production runs manufactured for general sale and linking that to the second-party test results? (For example: batch/run numbers, QR codes, etc.)
Answer: Yes or No.
Please explain what that process is.
Answer: yes。Batch Report Code Decoding
batch：RE100-1226
（The product label indicates the content and production date; “1226” stands for December 26.）
https://janoshik.com/tests/96966-Reta_100mg_RE1001226_41AIYNUJDHSW
- How do customers know which batch their products come from?
Answer: There is a label with a code on the top of the box. - Do you lyophilize or have the factory/finisher from which you purchase your research peptides lyophilize based on gross mass or assay (net peptide)?
We manufacture it ourselves.
________ Gross Mass
_X___ Net Peptide
Answer:
- How do you ensure the amount being advertised as being in the vial is, at minimum, the actual amount in the vial after the lyophilization process has been completed?
Answer: Take “reta10-0708” as an example: this indicates it was manufactured on July 8th. We conduct tests every Monday and Thursday, with a testing cycle of approximately 15 days. If a customer places an order on July 8th, shipping takes about 10 days; assuming the customer receives the product on July 18th, the test report would be completed around the 25th. Typically, customers have the option to wait for the test results. - Do you:
- Follow GMP (Good Manufacturing Practice) standards?
Answer: Yes - Manufacture in a sterile environment? Yes
- Answer: Yes I can provide production videos and step-by-step instructions.
- Use and provide sterile vials for your lyophilized prefilled vials?
Answer: Yes - Ensure your lyophilized vials have a vacuum in them once they have been finished?
Answer: Yes The glass is formed via heat-melting, so slight dimensional variations may occur. It is impossible to guarantee a 100% vacuum seal for every bottle.
- Do you conduct sterility and contamination testing of the lyophilized vials?
Answer: Yes or No. - What is your policy/practice in addressing problems identified when 3rd party testing shows a product does not meet standards?
- (for example, if testing is less than 98% purity and is not within 10% of the stated amount that the customer was purchasing)
*Answer: - *Do you provide any guarantees to your customers regarding purity, quantity, vacuum, and sterility?
- Answer: Yes
- Explain the guarantees.
- Answer: In winter, we guarantee a purity of 99% or higher for the vast majority of our products; in summer, we guarantee 98%. We also provide an extra 10% (approximate) overfill. If testing reveals a purity level below the stated specification, we will not only provide a free replacement but also reimburse the customer for testing costs (provided the test is conducted at a laboratory we recognize, such as Janoshik). For products such as GH and IGF, a purity of 99% or 98% cannot be guaranteed.
- Do you reship or refund upon request if testing shows a problem?*
- Answer:
- What is your policy on reshipping if there are customs or other delivery problems such as lost items/deliveries, items noted as delivered but items were never received, etc.?
Answer:
Do you provide any customs/delivery problem guarantees to your customers?
Answer: Yes
Explain: If a package fails to clear customs and remains stuck there for seven days, we will reship it for free. However, if the tracking status shows the package as delivered but the customer claims not to have received it, we do not offer a reshipment—especially for deliveries to apartment buildings or parcel lockers. - What is your expected time from order date to delivery to the customer?
Answer:7–12 days for the US, 7 days for the UK, and around 15 days for the Middle East. - How do you protect customer identity while the package is going through customs?
Please address both USA shipments and shipments to other countries.
Answer: If you are concerned about personal privacy, we can arrange for customs clearance via a specialized channel: the shipment is sent from China to the U.S. for local delivery, and the customer’s name will not appear in customs records. - Are there any countries that you do not ship to? Please list them.
Answer: Brazil, South Africa - Do you sell in China?
Answer: NO！！ - Do you sell on ANY social media?
Answer: no - Do you use affiliates for selling products?
Answer: no - Do you compensate anyone for promoting or selling your products? (Compensation includes any form of compensation such as, but not limited to, percentage of sale, discounts, refunds, credits, free items, free shipping, etc.)
Answer: Yes - How quickly do you respond to questions?
Answer: During Chinese business hours, we respond within 10 minutes; we have a team of four experienced customer service representatives. - How can customers contact you?
Answer:
- tg：
- https://t.me/UtherTuralyon
- email ：[email protected]
Anyone who contacts us through this forum can mention the promo code to receive a 5% discount.
promo code：anabolex123
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